Aviotec - Facility & Operational Assessment for Caribbean Airlines - Piarco International Airpor

Aviotec International was commissioned by Caribbean Airlines initially to undertake a facility and operational assessment of their network hub at Piarco International Airport in Port of Spain, Trinidad.

The assessment is a precursor to a broader scoped project aimed at improving the efficiency of their main hub, reducing passenger transiting times, improving customer experience and growing passenger traffic at the hub. Additional, a key objective is to improve the overall efficiency and experience of the shuttle flights to Tobago, which are scheduled every 30 to 60 minutes during most of the day.

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The assessment includes a functional review of the terminal spaces (public and back-of-house), all major passenger processes (check-in, security screening, customs and immigration, baggage claim, etc.), and the aircraft apron operations. Areas of particular focus will be domestic (Tobago) standby check-in and holdroom congestion, customs clearance processing and recheck for transiting passengers, aircraft turn-around times and Tobago shuttle operations.